Frequently asked questions
The Internet purchase security system, which provides additional protection against unauthorized use of payment card data during confirmation of Internet purchase. The goal of 3D Secure system is to increase card protection level, reduce fraud level and boost the level of trust to the Internet purchases.
If the payment card is connected to the bank’s service SMS Bank, it will automatically be registered in 3D Secure system. If you are not subscribed to the service SMS Bank, an authorized notification “Safe purchases in the Internet with 3D Secure” through the Internet Bank has to be sent, indicating mobile phone number to which SMS messages with a one-time password (OTP) will be forwarded by the bank.
To complete Internet purchases with 3D Secure system unregistered payment cards are not possible.
Please inform the Bank about the change of the phone number, sending an authorized notification “Safe purchases in the Internet with 3D Secure” through Internet Bank. The Bank will change 3D Secure registered mobile phone number attached to the payment card within the bank’s working day.
If the Internet shop is a participant of 3D Secure program, MasterCard SecureCode logo is displayed on it’s homepage.
Yes, it’s possible. In this case the entry of a one-time password (OTP) isn’t required.
A unique combination of letters and numbers individually generated for each purchase and sent to the cardholder’s mobile phone at the moment of payment confirmation. To confirm the purchase, in addition to the cardholder’s name, surname, card number, expiration date and security code CVC2, in the indicated log the received one-time password (OTP) also has to be entered.
One-time password (OTP) is sent by the bank as SMS message to cardholder’s mobile phone at the moment of the purchase confirmation.
The security code CVC2 is a 3-digit code usually situated on the signature panel of the payment card and is used as the cardholder’s additional identification during confirmation of the Internet purchase.
No. There’s no need to substitute existing payments cards. Make sure the service SMS Bank is connected to the payment card before August 31, 2016; otherwise - please send an authorized notification “Safe purchases in the Internet with 3D Secure” through Internet Bank indicating the mobile phone number to which SMS messages with a one-time password (OTP) has to be sent.
No, payment card is being automatically registered in 3D Secure system.
Please immediately contact the bank’s Cards Information Service: +371 67 332 200 (within the bank’s work hours) or First Data Latvia: +371 67 092 555 (24/7) to block the payment card.