Frequently asked questions

What is 3D Secure system?

How to be sure that the payment card is registered in 3D Secure system?

What to do if the mobile phone number has changed?

How to make sure that Internet shop uses the security system 3D Secure?

Is it possible to make purchases with 3D Secure registered payment card in the Internet shops, which aren’t 3D Secure program participants?

What is a one-time password (OTP)?

How is a one-time password (OTP) being received?

What is the security code CVC2?

Is it necessary to get a new card to use 3D Secure system MasterCard SecureCode?

Does the notification “Safe purchases in the Internet with 3D Secure” have to be sent repeatedly if the card is renewed or substituted?

What should be done if the notification with a one-time password (OTP) is received but the cardholder hasn’t made the Internet purchase?