Accessibility

Customer service

• All customer service channels – in-person service, remote service by means of digital channels – ensure accessibility for persons with disability or functional disorders.
• We encourage persons with disability or functional disorders to apply for a visit to the Bank to enable us to get ready for provision of appropriate assistance, if such is required, e.g., accompanying in the Bank’s premises. To apply for a visit to the Bank, please call at 67359000 or write by e-mail to [email protected]. 

Physical environment

• It is planned to reconstruct the Bank’s premises by adapting the premises to ensure the accessibility of the physical environment for persons with disability and functional disorders.
• During the transition period until the completion of reconstruction works, the Bank ensures an individual approach and solution in each case of cooperation with customers, including visiting servicing.

Digital services and IT services

In developing, updating or improving banking services and IT systems, the Bank observes accessibility requirements and adheres to international guidelines to the extent possible.

Inclusive attitude and organisational culture

• The Bank prevents discrimination and ensures equal opportunities for all customers, their representatives, employees and anyone interacting with the Bank.
• The Bank promotes open culture, wherein every employee and customer can give their feedback and proposals for improving accessibility. We invite sending the feedback and proposals by e-mail to [email protected].

Development of services and internal regulatory documents

• The Bank is gradually revising the developed documents to ensure their understandability to a wider circle of customers. Documents concerning the basic banking services are revised in the first place. Based on the customers’ needs and reviews, all the remaining documents are being gradually revised.
• In introducing new services or reviewing existing services, the Bank assesses the compliance of services with accessibility requirements and good practice principles.

Our website has been created based on international norms and standards to ensure accessibility for anyone interested. Accessibility principles provide for the diversity and meaningfulness of the functionality. We encourage to contact us should you encounter any errors or inconveniences while browsing the website.  

On this website, you can:

• navigate by using only the keyboard;
• zoom in the content by 100%, 150% or 200%;
• change contrast;
• hide images;
• become acquainted with the general information about the Bank in simple language.

How can you request the content in the accessible format?

If you require the content in a different format, please contact us by e-mail [email protected], specifying:

• the link to the respective content (URL);
• your name and e-mail address;
• the format in which you need the content available at the particular link (e.g., accessible PDF, audit format).